Please read these terms & conditions carefully before using http://www.nazam.ae website or Nazam mobile applications which are operated and managed by Facaltaas Facility Management L.L.C.

Your access to and use of the service is conditioned on your acceptance of and compliance with these terms and conditions. These terms and conditions apply to all visitors, users and others who access, download, register and use Nazam website/application. By accessing, downloading or using the Nazam website/application you agree to be bound by these terms. If you disagree with any part of the terms then you may not access website/application.

1.1. Intellectual Property Rights

Nazam is owned and managed under copyright act by Facaltaas Facility Management L.L.C. All aspects of Nazam website and application, such as the designs, transactional flow, look and feel, contents, graphics and images including logo are protected under copyright act. As the law enforces, users are restricted from downloading, reusing, reconfiguring, or imitating any of the proprietary material. Any such activity is expressly prohibited without prior permission of Facaltaas Facility Management L.L.C. or written consent of owner. If Facaltaas Facility Management L.L.C. identifies that any user engaged in such activities; appropriate legal action may be taken, including without limitation civil, criminal and injunctive redress.

1.2. Use of Nazam Platforms (Web/App)

The Nazam is a common platform for users and service partners that may contain profiles, email facility, chat facility, blogs, job posting, advertisements and other communication channels to communicate with each other or to avail the services. Hence, users may use these facilities only to send and receive messages that are relevant and appropriate to the intended use. Violation of this term may force Nazam to take appropriate legal action against the user, including without limitation civil, criminal and injunctive redress.

1.3. User Information

Nazam, during the new account registration, may ask user to share the personal information, which is required to deliver the service. Nazam assumes user provides the accurate information about his/her identity, contact information. The given information will be verified during the registration process. Nazam only makes a sincere attempt to provide best service to its users and hence does not take full responsibility of suitability, reliability, timeliness, or accuracy of the services requested and provided by users. Nazam does not confirm the identity of users who they claim to be. If Nazam finds any information wrong or any malpractice, agreement with user will be terminated with immediate effect. You hereby consent to receive communications by SMS, emails or calls from Nazam or its affiliates or its partners with regard to the services provided by Nazam or as facilitated by the Nazam partners.

1.4. Service Partner Information

Nazam performs the background verification and service quality checks of service partners to ensure the safety and security of users. Nazam enters into Service Level Agreement (SLA) with every service partner during the on-boarding process. This attempt is a sincere effort to ensure the best and effective service to our users. Nazam does not take full responsibility suitability, reliability, timeliness, or accuracy of the services provided. Service partner will be solely responsible for the services delivered, Nazam in coordination with service partners will ensure that further support is offered within specific timeframes.

1.5. Account/Password Protection

User is solely responsible for maintaining the confidentiality of password and service account provided by Nazam for accessing the offered service. User is solely and fully responsible for all activities that occur under the password or account. Nazam has no control and expressly disclaims any liability derived therefrom over the use of any user’s account. If the user is suspicious about the activities under the account or breach of account, he/she should immediately reach Nazam to block the account.

1.6. Termination of Service

Nazam reserves the right to suspend or terminate your association with us for violation of any of our policies, posted on the website time-to-time. The termination will be with prior notice via mail and it will be effective immediately after the delivery of notice. Nazam also reserves the right to take legal action, including without limitation pursuing civil, criminal, and injunctive redress, for inappropriate or offensive behavior. Breach or violation of any of the policies will enforce the termination or expiration of the agreement with Nazam. The termination of agreement will also enforce the cancellation of ongoing requested services, refunds and other disputes by the user. Nazam offers 7 to 60 days warranty on service offered via Nazam platform (warranty period is varied between services), any additional charges asked by service partner must be informed to customer care or support@nazam.ae before making such payments.

1.7. Billing and Payment Policy

Nazam offers its user to pay the service partner either through, online using net-banking/ debit card/ credit card or by cash. Nazam expressly claims no responsibility of refund for payment made by cash. User is liable to pay the invoiced amount immediately after the work completion. Nazam takes no responsibility for money paid to service partner without our knowledge or we have no control over payments made in cash to service partner other than what is agreed between Nazam and user. Hence it is important that payments to be made directly to Nazam via online payment options available on the platform. We discourage the service partners asking for any tips or reward, however if any user is doing so is completely based on their own will and decision. If the money gets deducted from the user account and the payment is not reflected in the application, you are requested to contact the Nazam customer care support at or mail at support@nazam.ae. Your payment will be reflected within 48 hours if the transaction is successful at the payment gateway partners. If your payment status is not updated in the given time frame, please contact the bank for further enquiries, Nazam does not take responsibility on such cases and payment will reflect in your bank account as per Bank's TAT.

1.8. Links to Other Websites

Nazam may contain links to third-party websites or services that are not owned or controlled by Facaltaas Facility Management L.L.C. Facaltaas Facility Management L.L.C. has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Facaltaas Facility Management L.L.C. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

1.9. Service Delivery

Nazam strongly discourages any direct contact with Nazam Service Partners or any service requested directly by the user with the Nazam service partner, as in such cases has no control or takes no responsibility on whatsoever situation or condition. Nazam does not provide or deal with material or spare parts required for delivering the service. Users have an option to buy the material themselves to carry out the service or buy it through service partners. Service partner is solely responsible/ liable for damages caused during service delivery, in such events user is requested to first contact the customer support team and then may lodge a complaint against the service partner, if the damage is resolved with mutual understanding. User is requested to report/inform Nazam immediately for any misconduct or unsatisfied behavior of any of our service partner so that we can take necessary action in order to resolve incidents and prevent the occurrence of such incidence in future. However, if the misconduct is falling in the category of breach of law then the user may deal with that as per the applicable laws directly with the service partner and Nazam will not be responsible in such case. Also, if the service partner involves in any criminal activities during the service delivery or at any stage of service cycle the user, at its own will can take direct action under the laws of the country and also keep us informed on full details of the same. Nazam will not be party to any such action.

1.9.1. Beauty and Healthcare Services

Nazam acts as the technology platform to users to avail the medical services from a specific service partner and therefore not responsible for any damage or negligence caused during service delivery. As a technology infrastructure provider, Nazam connects the user with the service partner and offer convenience for online payment facility, on the other side payment assurance to service partners. The Service Icons will have the service partner brand logo in Nazam’s common icon theme and it’s strictly user’s preference to avail the services from a specific service partner. If the service partner is involved in any criminal activity, exhibits any offending behavior, misconduct or medical negligence at any stage of service cycle, user can take legal action against service partner under applicable UAE Law, Nazam (FACALTAAS FACILITY MANAGEMENT L.L.C.) will not party to any such action.

1.9.2. Home Appliances & Consumer Electronics

Repair Charges /Visit Charges - is the compulsory charges on the technician visit to user premises - needs to be paid by the user on first visit itself

• Post technician visit- if any spare needs to be changed or replaced would be extra as per current market rates.
• A valid job card and cash receipts issued from the company would be carried by the technician which explains the symptoms observed and job done / suggested for that particular appliance duly signed by both the technician and the user.
• For any spare part replacement - the user is given the estimation from the backend team based on the availability of the spare parts and its present market rate.
• Post user confirmation/approval to change the spare part as per the estimation, then only the spare part would be ordered - However repeated and commonly failure parts would be available at the service center for immediate replacement.
• Service Warranty - warranty for the workmanship varies from 7 to 60 days (depending upon the service) from the date of work completion (Cash Receipt/ Job card to be produced by the user to avail service warranty).
• User can avail service warranty only for the issue as mentioned in the job card, for any other issues or complaints the charges are applicable as per the rate card
• Service partner will be solely responsible to provide the taxable invoice, Nazam shares the receipt of payment via mail. Nazam shall be under no obligation to provide repair/service because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal voltage fluctuation, caused by rodents , and neglect, acts of god like floods, lightening, earthquakes etc. or causes other than ordinary use. If our services are required as a result of the causes stated above, such services shall be at extra charge.
• While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held responsible for any loss arising.
• The equipment brought to the service center will remain there at user risk and the company will not be responsible for any damages caused due to the factors beyond its control.
• Most of the repairs would be carried out at the user premises only if need arises then the appliance would be called back to the service center and transportation for taking appliance to the service center for repairs shall be borne by the user as per the applicable rates.
• Any estimate issued by the service center is provisional and not binding; in case of variances in market price.

1.10. Refund Policy User is permitted to claim refund from Nazam for:

• False Service
• Incomplete job
• Missing Product
•  Paid for Non-available product
• Misbehaviour from service partner

User can send a mail to support@nazam.ae within 5 days from the day of job delivery with subject line “Job Reference #-Complaint Category”. Nazam team will register the complaint and share the complaint number within 24 hours via mail/ text message. User will receive the final status of the claim within 7 working days via mail. If the refund request is approved by Nazam grievance redressal officer, refund amount will be credited to customer account within 48 hours (excluding holidays). Nazam reserves the right to approve or decline a refund request; refund claim will be processed by gathering information about job delivery from service provider. The status of the claim will be shared along with reason for approval/decline with customer via registered mail id.

Note: Refund policy is applicable only to online payments.

1.11. Governing Law These Terms shall be governed and construed in accordance with the UAE laws. Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect. These terms constitute the entire agreement between us regarding our service and supersede and replace any prior agreements we might have between us regarding the service.

1.12. Dispute Resolution Management Nazam reserves the right to manage, resolve or decline the disputes with user. Any disputes raised by user will be processed by the Nazam team and notify the user on acceptance of dispute, via mail along with complaint number. Nazam team will enquire the complaint and based on the findings user will be receiving the response from Nazam team within 7 working days from the day of complaint. If the user is not satisfied with the resolution, the parties agree to resolve the matter amicably vide arbitration under the UAE Law. The venue of the arbitration shall be Dubai, UAE. The language of the arbitration shall be English.

1.13. Changes to the ‘Terms & Conditions’ and Other Policies Nazam reserves the right, at our sole discretion, to modify, delete or replace the terms and conditions or any other policies at any time, with or without prior notice to the user. What constitutes a material change will be determined at our sole discretion. We ensure our sincere effort to bring the changes via mail and application to accept the changes. We request the users and service partners to visit the policies and terms & conditions at a certain frequency to update the same. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us Mail- support@nazam.ae | User Support Number- 600576365 @ FACALTAAS FACILITY MANAGEMENT L.L.C. /Nazam/Policy/Terms & Conditions-Ver 0.1 Updated as on 19 December, 2021